Find staff in Sonning Eye

Taking inbound calls on behalf of a number of different companies
Processing orders
Data entry
Making bookings and taking payments in a busy office environment.
Competent telephone manner and ability in dealing with a variety of people
Ability to provide a high standard of customer service
Ability to work under pressure whilst paying close attention to detail and accuracy
Documentation and report writing
Practical treatments
Time management
Competent computer skills
Dedicated approach to tasks

Katie provides editorial services, including proofreading, copywriting and editing to clients nationally and internationally. She can produce well crafted, engaging, professional copy for brochures, promotional material, leaflets and newsletters, proofread, edit and tweak existing copy for websites, articles, features or sales collateral. With a degree in French and Italian, Katie has also edited several books and will write her own one day. Or perhaps just a short story.

I have vast experience in customer service, having worked for three years in a local chemist. I have a polite and friendly manner and can respond effectively to the needs of a customer. I have been employed for ad-hoc university events as a casual staff member and have experience in event stewarding and waitressing. I have also worked within a fast-paced office environment. I can work well as a team and independently and complete tasks to deadlines. I am a reliable and dedicated individual.

My key responsibilities included:

providing help and advice to customers;
communicating courteously with customers by telephone, email, letter and face to face;
handling customer complaints or any major incidents, such as a security issue;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
analyzing statistics or other data to determine the level of customer service;
producing written information