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	Sonya Bailey Ad ministrator with over 10 years experience Sonya Bailey Administrator 10 Pochard rise, Norton, Runcorn, Cheshire, WA7 6SS Home Tel No. 01928 701806 Mobile No. 07934105096 Email. sonyabailey@btinternet.com I am an administrator with over 10 years experience in varied roles so I am very adaptable and a quick learner these roles cover logistics, accounts, and data inputting. I would like a challenging role where I can thrive and learn I work well as part of a team but also can work on my own using my initiative to problem solve. I thrive to get my work as accurate as possible and in my previous roles have been complemented on my accuracy. I am computer literate and can use word, excel, outlook, access, databases, and have used a variety of in-house computer packages (Sap, Sage50, AS400, C.B.S, EPRsystem, Spreadsheets, KPIs graphs) which I have learnt to use very quickly. I am a car owner and I am willing to travel to my destination of work. EMPLOYMENT HISTORY Balfour Beatty/Age UK, Jan -Feb 2011 (temporary contract) Administrator Printing off Quotes and producing Invoices General Administration Using Excel Spreadsheets Taking calls and producing orders Checking Deliveries Penaville Servisair UK, May 2010 to October 2010 (temporary contract) Administrator Print off customer queries with regards to their invoices Liaise with the customer and other Servisair depots over the phone to understand/resolve problem, Raise/print invoices Raise job numbers Raise import/export invoices and credit notes (airway bills) General Administration duties Entering data onto in-house computer systems Data space/ Nationwide network services, March 2010 (temporary contract) Administrator Dealing with files on behalf of the NHS Trust, Inputting patient’s details onto database where I had to be very accurate as these were people’s personal details and I couldn’t get these details wrong as it would mix up patient files. Dealing with car accident claims, working with engineering department taking phone calls regarding accidents and inputting of all information relating to the claim. Onto personalised spreadsheets so accuracy was a must Adoption Leave June 2009 - February 2010 Brake Bros, June 2009 - August 2009 (left due to adoption leave) Accounts Scanner Checking P.O.Ds (Proof of Delivery) Scanning information Checking Accounts paperwork Mailroom duties Gelert Ltd, November 2008 – March 2009 Warehouse Operative Offloaded delivery vehicles Drove PPT (parcel pick truck) Order picking Made sure goods arriving in were correct via delivery manifest Administration duties Data entry on computer data base Halton Borough Council, September 2008 – November 2008 Transport Clerk (Temporary contract) Liaised with drivers to pick up customers Data entry on computer data base updating addresses accurately Confirmed that all clients were picked up at correct places and times Customer service liaison Culina Logistics, December 2002 – September 2008 (left due to redundancy) Administrator POD and general documentation control. (Proof of Delivery) Manifesting/Despatching orders. To liaise with customer’s, contractors, and suppliers on a daily basis. Managed weekly invoices for Account manager. Control pallets to customers and sub-contractors. Debrief HGV delivery drivers Cold calling generating new business Data entry on computer data base Security officer (Pegasus, shield guarding) October 2001- November 2002 General Administration duties, booking vehicles, visitors on / off site Mammoet ferry transport UK ltd, March 2001 – October 2001 Import transport planner Data inputting all bookings POD and general administration work (Proof of Delivery) Dealing with customers and dealing with general enquiries Express cargo forwarding Ltd, October 1999 – March 2001 Administrator Dealing with customers and internal enquiries Arranging local transport deliveries Pod and delivery documentation control Weekly K.P.I.s and monthly BT reports and billings Cold calling generating new business DFDS Logistics for B&Q March 1998 – October 1999 Administrator Worked on a dedicated contract for 42 B&Q stores Dealing with customers and general enquires Pod and general administration work (Proof of Delivery) Stock control/invoicing De-briefing drivers Royal Air Force November 1991 – February 1998 Stewardess This role included cash handling, administration, reception, customer care EDUCATION & TRAINING Norton priory comprehensive September 1982 – June 1987 7 cse, s gained including, Maths, English (literature, language) R.S.A Level 1(City + Guilds) Typing and communication skills Halton College of further education September 1987 – June 1989 City & guilds general catering 706/1 BTEC 1st Diploma hotel and catering studies Teaching assistant course level one September 2009-march 2010 HOBBIES & INTERESTS I am a keen football fan and watch my favourite team whenever possible I also enjoy travelling, computers, gardening and spending time with my friends and family
	boweanne lydon college for a year in lincoln experienced Excellent customer service Friendly and approachable nature Flexibility Good team player Ability to work independently where necessary British Heart Foundation 2010 Customer service Till work Loading and unloading furniture Gift Aid Keep all area’s clean and tidy Work well within the team Chestnut Retirement Home 2008 Preparing and Cooking Food Plan Menus Serving the food Maintain a clean and tidy kitchen studied the following at NVQ level: Food Hygiene Catering Health & Safety
	John Ballantyne Excellent Driver with multi drop & passenger friendly experience 2 year multi drop experience delivering newspapers to local shops and stores 6 years experience driving guests & members for International Church on a volunteer basis I have good manners and excellent customer skills and always keep on schedule while providing the best service for my clients/customers. I have a smart appearance and always dress to my best. Also I am keen, willing and always ready to learn something new. I'm ready for new challenges!
	Neisha Marie Kerridge Hard working administrative clerk with 2 years experience I have good experience in admin and customer service. I have worked as a waitress at the Barford Cock Public House .I have worked as an administrative clerk for Waveney Group Schemes, an insurance company. My duties were dealing with ordering supplies, speaking to customers and computer data processing etc. Most recently i returned from a year over seas in New Zealand working as a room attendant for the Heartland Hotel Queenstown. I have an exceptional work ethic and could fit into any team.
	Elgiva Johnson I am a self-motivated individual, with a persistent attitude to excel. I am a great achiever with a desire to succeed. I am a diligent, capable and conscientious individual, and careful to achieve perfect results. I have always carried out my work responsibilities efficiently. I am honest and reliable with great ability to work on my own initiative as well as participating as a team player. Work History: Eckhardt Data & Outsoucing Services Ltd June – November 2011 (Citicorp) Trade Support Opening of DHL post from Customers and Banks, checking that document of transactions are correct.` Scheduling of documents and inputting into excel spreedsheets, dealing with remittance letters, checking that transactions that are going out to Customers and Banks are correct and DHL them at the end of the day. Red Personnel
	Jhayr Hernandez Out going, creative, good speaker and knows hot to satisfy a customer More than 5 years of experience in retail, PR and Hospitality keen on customer satisfaction and been a very observer and detail person, concern always about the aesthetic and good manners and with highly developed oral and written skills improved day by day talking to my clients and achieving my goals. Living in different countries and speaking Spanish, some of catalán and French, helps me to understand the cultural differences to reach a better point of satisfaction for my customers.
	MICHAEL CLARK im fun easia going honest person and very hard working my skill mostly revolve around engineering but i do no how to wire a light socketed, and also a bit of plastering, painting and dercorating,when i worked for smith contractors. i have worked at tiptree football club were my main duties were seving customers and cooking the food,washing up.
	Kirsty Waterhouse team leader for 1 year in busy food industry I have worked in the food industry for the last 6years i have good communicaion skills and am able to work as an individual/part of a team.
	Ahmad Nawaz Motivated, team player, excellent customer skills, analytical, business aware Skilled project manager, responsible for budgets up to £20m and working on concurrent projects. Skilled at dealing with multiple stakeholders. Excellent analytical and reporting skills and high attention to detail. Led teams of 30+ people, based in multiple sites. Led offshore teams. Reported and presented to board level. Multi industry experience. Security related experience extends to supervision at sporting events, concerts, clubs and business premises.
	Mrs Bhaswati Bardhan Office-in-charge & Data operator, four years experience Hi I am Bhaswati, I have got strong analytical and problem solving and good communication skills. I am highly trustworthy, resourceful in the completion of project and effective at multi-tasking. I have got enough proficiency in Microsoft Word, Excel, Power Point and Internet surfing. I have worked for Zenith Computer Academy, India from Dec 2004 to Jul 2008 as an Office in Charge and for Rose Valley Pvt Ltd, India from Feb 2009 to Oct 2009 as a Computer Operator. Thanks

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