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	Joyce Ekaette Inwang An Enthusiastic individual with a passion for delivering excellent customer service., and 5years experience I have worked in a fast paced customer facing role where i am the first point of contact with the public and resolve queries and complaints face to face.I respond to an average of 120 inbound and outbound calls daily, book clients for registration, appointments with job brokers, trainings. I possess excellent oral ,written communication, good listening , organisation, attention to detail,ability to work in a team,multi task, work under pressure with my initiative,people skills, flexibility.
	Isatou Kramar Worked in various retail settings, includng clothing, food, beverages, cleaning and admin with over 7 years of customer service experience. My top five qualities are My excellent time management skills, organisational skills, attention to detail, interpersonal skills and multi-tasking. I am efficient, and take pride in excelling at my work. I pride myself on my customer service skills and my ability to resolve what could be difficult situations. Administrative Assistant (work experience) Apr’2011 Newtec Retail Academy • dealing with students enquiries • Organise and book meetings, taking minutes • Data input and drafting letters and emails • General administrative duties • Meeting deadlines • Organise work effectively and set priorities Personal Assistant/Administrator (voluntary) Krenky Studios Aug’2010 – Present • dealing with customer enquiries • Organise and book meetings, taking minutes • Data inpu
	Richard Hutchins Motivated design orientated individual, seeking a career beginning opportunity. A Levels in Physical Education and Information Technology. AS Level in Physics. HND in Sports Equipment Development. Excellent experience in CAD, program experience include ProEngineer and Solidworks. SIA Security certified. CSCS Safety card. NVQ in basic construction. Have worked in security, construction and electrical engineering industries. Actively seeking a progressive and rewarding career.
	Amy Thomas out-going, pro-active, cooperative, responsible, artistic, with waiting and bar experience I am currently training to become a professional dancer. I have a range of experience in bar and waiting work including silver, and butler service for formal events - largely weddings. I take pride in my appearance, and believe i am well-mannered individual that is able to get on with a wide range of people. I also have had experience in using a cashier-till and cooking and preparing some food.
	Nerea Borge waiter and kitchen porter in Spain. 3 years experience 2008-2011 Waiter in Venta Udako Etxea. • Responsibilities: Responsible for customer service in the restaurant and the bar, taking orders and serving tables. Occasionally help in the kitchen as porter.
	Joanne Lesley Polley Administrator with 6 years experience in market Research 6 years office experience 7 years factory experience, City & Guilds Level 2 Numeracy EDI Level 2 Literacy ABC Word Processing Level 1 OCR New Clait Level 1 ECDL Level 1 City & Guilds Equals Level 1 - Desktop Publishing, I.T Principles. City & Guilds Equals Level 2 - Word Processing, Spreadsheets, I.T Principles. RSA GNVQ in Information Technology.
	Alexandra Gajoszek Im working for three years for the same company, I'm a till assistant, I do BTEc Applied Science Diploma currently, I have Adult Numeracy Level 1&2 and Adult Literacy Level 1 EMPLOYMENT 06/01/2008- Present Strawberry Garden LTD Unit 20-25 Arndale Market Manchester Till Assistant /dealing with the customers, cash handling ,using till, stock control, making and preparing orders, training new staff/ 26/10/07-23/11/07 P&G Marketing LTD 16 Newton Street Manchester TalkTalk Promotion Account Manager /Basic sale, self management, recruit, campaign, training new staff / 11/06/07-24/10/07 Cover Recruitment LTD 160 Stamford Street OL6 6AB Ashton-Under-Lyne Lancashire Bridgestreet Worldwide Apartments 76 Princess Street Manchester Housekeeper 28/02/07-01/06/07 Randall’s Coffee House Unit 20 Royal Exchange Arcade M2 7EA Manchester Coffee shop assistant / barista /serving customers, preparing coffee, preparing sandwiches, using till, stock control/ 5/12/06-23/12/2006 TopGear Recruitment 86 Cheetham Hill Road M4 4EX Manchester Warehouse Order Picker 22/06/2006-17/11/2006 The Britannia Hotel Portland Street M1 3LA Manchester Housekeeper 01/04/2006-30/04/2006 Mrs. Emma Smith 11 Furness Ave OL7 9LF Ashton-Under-Lyne Manchester Cleaner, Customer Assistant PERSONAL QUALITIES I am honest, hard working person. I have good interpersonal and communication skills due to working in a customer service environment. I am a calm person who is able deal with stressful situations in a professional manner to reach the best possible outcome. I am friendly and always ready to help and learn. I am punctual and reliable person who appreciate polite and trustworthy people. ADDITIONAL SKILLS AND QUALIFICATIONS Polish-Mother thong English-Second language (Level 1 achieved) Adult Numeracy- Level 1, Level 2 Adult Literacy - Level 1 EDUCATION Present Business And Technology Education Council (BTEc) Applied Science First Diploma. Level 2 09/2003-03/2006 Secondary School NO 2 in Wroclaw Poland Qualification- School leaving exams in English, polish, biology, geography with very good results (GCSE and A level) INTEREST Cinema, music, cooking, sport, see excursion REFERENCES References can be obtained upon request.
	Umair Naeem I have more than 5 years of experience in supporting internal and external customers for an organization. I have good communication skills and team players. I am positive to change and able to adjust in different environments. --Experience -- -Worked for TK-Max in Stafford, Staffordshire between Mar-2005 to Jul-2005 as a ‘Sales Assistant’ -Worked for pound shop named ‘International Bargain’ in Bury, Greater Manchester bwt Mar-2006 to Jul-2006 as a ‘Sales Assistant’. -Currently working for Broadland Housing Association, Norwich as an IT programmer. --Skills-- -Excellent knowledge of computer hardware and software. -Good communication and customer service skills -Experienced to support people over phone and face to face
	Remigijus Blazys I worked more than 5 years for LSG Sky Chefs Catering Company I am a very self – motivated individual with the ability to work on my own or within a team. I believe that I am a quick learner and a responsible individual. I am always ready to meet new challenges and develop my skills in various areas. Trainings: DFT Training; Food Hygiene Training; Health and Safety Training; Airport Driving Training; Different Aircraft open doors Training; Search Training; Manual Handling; Ramp Safety Training; Attack and Defence Training; First Aid Training Computer Skills: Microsoft Office (Word, Excel, PowerPoint) ,Outlook, C-Base
	Asif Ahmed Hardworking I worked at WHSmiths as a Sales Associate. My duties involved welcoming customers on arrival, responsible for stocks taking, Acting as the front-line initial contact for customers on the shop floor, adding the price to the products and monitoring and maintaining a clean and tidy store. During my time at Barking Abbey School I volunteered to be a mentor to students in class rooms to help and advise them on course works.I also worked on the school reception, assisting with daily admin duties.

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