Find staff in Burtonwood

• Delivering a customer focussed service
o Pride taken in ensuring customer expectations are met.
o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery.
o Built relationships with internal and external customers.
o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided.

• IT Skills
o Fully conversant with Word, Excel, Outlook, PowerPoint and Access.
o Devised database reports to collate call data which was used to implement improvements and identify training needs.

• Planning and Organisation
o Ability to prioritise tasks to meet demands.
o Adaptable to change both in working environments and best practices.
o Management of resources across own team and the wider function.

• Communication
o Utilises appropriate communication media both written and verbal.
o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved.
o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function.

• Leadership
o Delivery of annual appraisals and monthly staff reviews.
o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews.
o Development of telephony team adding value to sales, service and risk profiles.
o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on.
o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided.

• Risk focus and Judgement
o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement.
o Providing clear guidance to stakeholders on requirements and policies.
o Personal mandate held of up to £1million lending limits.

Date: June 2009 - October 2009
Job Title: Customer Service Assistant
Company Name: KFC
Responsibilities: From making the food to customer service and till service, I learned all there is to learn about catering.

Date: March 2006 - December 2007
Job Title: Shift Manager
Company Name: Shade Motel
Responsibilities: Recording customer information, preparing invoices and detailed billing, in-charge of room service and staff payroll.

Other skills include management

RSA 1 & 2 in Computers
NVQ 1 & 2 in Retail
NVQ 1 & 2 in Bar Service
Health and Safety Certificate
Basic Food Hygiene Certificate
Complaint Handling
William Hill Level 2+ LBO training
Boots Healthcare trained
Boots Beauty Advisor and Cosmetics trained

Excellent communicator Self Motivated and hardworking
Organised and diligent High quality customer care
Good IT skills Team player

see CV for experience can forward as required.

Strong advocacy and problem solving skills. Excellent team player, strong leadership skills and extremely supportive of colleagues. Ability to engage hard to reach families and maintain strong and positive links with individuals. Strong partnership working. Experience of outreach in challenging communities. Firm commitment and genuine interest into the needs and development of people. Communicate effectively with a variety of audiences at all levels. Use of case management recording systems.