PAUL SAWYER MURPHY
CUSTOMER FOCUSED INDIVIDUAL WHO GOES EXTRA MILE, 8 YEARS EXPERIENCE
I HAVE 8 YEARS OF CUSTOMER SERVICE EXPERIENCE, FIVE OF WHICH WERE GAINED WORKING IN INSURANCE CALL CENTRES ESURE AND NORWICH UNION DIRECT. SPEAKING WITH A HIGH VOLUME OF CUSTOMERS PER DAY AND WORKING TO SET TARGETS FOR ANSWERED CALLS AND QUALITY AUDITED EACH MONTH ON KEY PERFORMANCE INDICATORS RELATING TO MY ROLE.
I AM SKILLED IN SOFTWARE PACKAGES SUCH AS EXCEL, WORD AND SAGE AND HAVE PICKED UP OTHER IN-HOUSE COMPUTER SYSTEMS QUICKLY IN OTHER TEMP JOBS. I HAVE EXPERIENCE WITH SCANNING,FAXING,
Terri Paul
Experienced and up- to- date primary school teacher.
I am a fully qualified Primary schoolteacher, with a total of nine years’ teaching experience. I specialised in Foundation stage and Key Stage 1 during my training year, but I am confident, experienced and competent at teaching all age ranges from Nursery to Year 6. In a recent observation of my teaching Year 3 Literacy at Edward Worlledge Junior School, the school’s SIP, Richard Nichols, gave ‘good’ feedback about my AfL techniques. I am proud that, in teaching the Year 3 low set for Numeracy,
Mrs Jackie Johnston
Administration/data entry clerk. 30 years experience.
I have worked in the Jobcentre for 21 years, covering all job roles from benefit assessment, customer interviewing and advising to writing and attending tribunals. I retired in 2006 and have worked for several housing associations since then in an administrative role, producing letters and reports for housing officers and chasing rent arrears from tenants. I have also worked in shops, libraries and garden centres. My most recent role was as an HR assistant for Lloyds banking group.
Elizabeth Anne Shaw
Experienced People Manager and Delivering Excellent Customer Service
• Delivering a customer focussed service
o Pride taken in ensuring customer expectations are met.
o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery.
o Built relationships with internal and external customers.
o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided.
• IT Skills
o Fully conversant with Word, Excel, Outlook, PowerPoint and Access.
o Devised database reports to collate call data which was used to implement improvements and identify training needs.
• Planning and Organisation
o Ability to prioritise tasks to meet demands.
o Adaptable to change both in working environments and best practices.
o Management of resources across own team and the wider function.
• Communication
o Utilises appropriate communication media both written and verbal.
o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved.
o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function.
• Leadership
o Delivery of annual appraisals and monthly staff reviews.
o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews.
o Development of telephony team adding value to sales, service and risk profiles.
o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on.
o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided.
• Risk focus and Judgement
o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement.
o Providing clear guidance to stakeholders on requirements and policies.
o Personal mandate held of up to £1million lending limits.
EdStuart28
Experinced in all aspects for catering, I have been a Head chef, and managed Restaurants
Food Hygiene certificate
Personal License holder
Experienced as chef from the role of Chef de partie to head chef, I have experience with stock ordering and control, creating and managing rotas, food safety and hygiene within the kitchen.
Experience as a restaurant manager, So i have good people skills and can organise my time well, Experience in cashing up and stocks.
jadekim fitt
hairdresser for john olivers 7 years experience also have a degree in colour, worked in ginger gorgeous designer shop in norwich, managed a small team of five
Currently working in a dental surgery as a receptionist, but wanting something in fashion as this is my passion and i just love everything that is to do with fashion.
I am nearly twenty four years old and i want to get my teeth into something that i am enthusiastic about and driven toward, and that is retail.
I am reliable hard working and enthusiastic about getting a career in the fashion industry.My knowledge of fashon would be an advantage as i read grazia, french and italian vouge frequently
Rachel Tomlinson
almost 3 years experience in retail for high street brand.
Tills doing returns, exchanges and purchases taking different methods of payment
Daily duties which include replenishment, recovery, some merchandising, delivery, taking telephone customer orders and general customer service.
I have also dressed and assisted with window displays and mannequins and set up promotions and put them in a suitable POS areas and helped during stock takes by using the HHT to count stock on the department and working alongside stocktaking companies to finish the store c
Anita Stickland
Many years experience within an office environment, years of computer experience, 2 of my previous I have been totally in charge of the office i.e. no other admin staff just myself, looking for the opportunity to return to the office environment.
Many years experience on computers and also working within an office environment.2 of my previous jobs I was the only office worker all other staff were salespersons in one job and mechanics in another. Those experiences were many years ago but I am a extremely fast learner, willing/eager to learn new abilities, always a happy face!!!. I have spent recent years working as a support/home carer and also as a night working civil servant.I would really like to return to office work or work from home
hannah
i am confident person good personality good communitcation skills friendly towards others polite hard worker happy to learn new skills
i have done waitressing and help my mate look after her mum who is disabled and did my work expirence at H&M clothe store .
Dorothy Wilson
A good all rounder, Reliable, flexible, honest, , work in various admin positions for 20 years.
I have worked in different environments, from account payable/purchase accounts
Then the railway industrial in stores, purchases, assisting the Depot PA with tasks
Most recently work for the Censuses 2011 as a collector. Depatch department ordering transport and couriers then required
I am flexible and a reasonable quick learner, use my own initiative and believe common sense is essential.