I am a native German speaker and since April 2007 I have been resident in Warrington, Cheshire. I have a degree in Business Administration from when I studied at the Berlin School of Economics, Germany and am also a Bi-lingual Secretary with the languages English and Spanish. I have various work experience in an office environment:
In my previous position I worked for Esso Serve Europe (ESE) in the Retail Operations Support Centre as a Bilingual German Administrator. I was responsible for accurate day to day pricing and margin management of articles in SAP R/3 whilst responding to calls and emails (Lotus Notes) in a timely manner. Therefore I was able to update price changes, discontinuation of stocks and set-up new articles without any delay. In November 2009 ESE relocated their Retail Operations Support Centre to South America and all employees were made redundant. Since then I have been caring for an ill relative.
In addition to my care work I have helped out in our family owned business since July 2010, assisting with general administration such as sending out post and emails, mail merge and filing (including expenses) using Microsoft Office (Word, Excel and Outlook).
I gained Customer Service experience by working for Emirates Airlines as an Administrative Assistant. I was responsible for communicating with Emirates Frequent Flyer customers via email, letter and fax in English and German - as well as responding to customer complaints if necessary. I was also responsible for the administrative work such as updating customer details, sending out tickets, entering credit card details (accurate data entry), sorting and distributing all incoming post and processing all outgoing post.
I have very good computer skills such as MS Office, (Word, Excel, PowerPoint, Outlook Express, MS Project), as well as accurate keyboard skills. Additionally I worked with SAP R/3, Lotus Notes and Issue Log.
