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	jennifer hewitt Friendly, great customer service and communication skills I have excellent computer and keyboard skills with good knowledge of all Microsoft Office packages. I am a quick learner and possess effective communication skills, both verbal and written. I am smart and presentable with an ability to work as part of a team or individually to deliver and maintain a high standard of service. Previous experience of working as a sales assistant in a busy bookstore/newsagent and in a children's clothes shop.
	kalpna bhayani store assistant assisting with the gerneral administration duities alongside the manger, serving and assisting customers with the store. till operation and cash up, responsible for wines , sprits and general srock rotation and replenishment, ensuring that the shop floor is kept to company standars, adhering to healthi and safety ( NVQ LEVEL ONE AND TWO )
	Elizabeth Anne Shaw Experienced People Manager and Delivering Excellent Customer Service • Delivering a customer focussed service o Pride taken in ensuring customer expectations are met. o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery. o Built relationships with internal and external customers. o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided. • IT Skills o Fully conversant with Word, Excel, Outlook, PowerPoint and Access. o Devised database reports to collate call data which was used to implement improvements and identify training needs. • Planning and Organisation o Ability to prioritise tasks to meet demands. o Adaptable to change both in working environments and best practices. o Management of resources across own team and the wider function. • Communication o Utilises appropriate communication media both written and verbal. o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved. o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function. • Leadership o Delivery of annual appraisals and monthly staff reviews. o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews. o Development of telephony team adding value to sales, service and risk profiles. o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on. o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided. • Risk focus and Judgement o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement. o Providing clear guidance to stakeholders on requirements and policies. o Personal mandate held of up to £1million lending limits.
	Sameer khorami An enthusiastic,motivated and competitive individual, commited to self development. Worked as a warehouse assistant and my duties included: • Picking and labeling stock • Processing orders for dispatch • Keeping the warehouse organized. worked for a comedy club advertising and during this experience, I had to attract customers and persuade them to come and see a comedy show, convincing customers by showing offers that are at their best interest. Strong and effective communication as well as a friendly approach towards customers was vital.
	Helen Slaven Office Manager 2 Companies, Receptionist Administration experience 20years plus • Computer literate. • The ability to tackle problems efficiently. • Strong communicator at all levels. • Punctual, healthy and reliable. • Able to liaise with customers and clients. • Ability to work effectively at speed and under pressure. • Qualified in first Aid. • Operation of fax / photocopier. • Supervisory experience. • Well developed communication skills. • Tenacity and perseverance, along with energy, commitment and enthusiasm. • Conversant in health and safety procedures.
	Stephen Paul Masterson A ‘Qualified By Experience’ Secretarial, Clerical and Administration All-Rounder COMPUTER SKILLS: MS Windows up to XP MS Word (35-40 w.p.m.), MS Excel, MS PowerPoint, MS Outlook, MS Publisher, Various In-House Accounting Systems, Windows Internet Explorer, SystmOne, Lotus 1-2-3, Lotus WordPro, Lotus Approach, Lotus Freelance Graphics, Lotus Notes, EUROPEAN COMPUTER DRIVERS LICENCE (Sept. 2001) KEY WORDS: Logical, Analytical, Systematic, Methodical, Thorough, Conscientious, Accurate, Trustworthy, Honest, Reliable, Confident, Polite. Punctual, Extremely Calm Under Pressure.
	Pamela Joy Ramoran Very patience and hard working. working as a senior healthcare assistant at a residential home, with 2 + years experience in healthcare
	Livvie Barley Easily trainable polite young adult, bubbly and hard working, trustworthy. Experience in food and catering as well as waitressing, worked in a family establishment for four years, (pub and restaraunt). Lots of experience of being around other people, a very experienced pet carer and child minder. Trained in first aid and life saving. Won a leadership award and have taken part in college teams (hockey) and performances ('hairspray' and 'les mis'). Own car and full driving liscence.
	jordan balls am I am an energetic and enthusiastic person who enjoys a challenge and achieving personal goals 2009-2011 City College Of Norwich (merit merit pass) Uniformed Public service - Level 3 Modules included : Uniformed Public Service Employment Diversity And The Public Service The Planning Of A Major Incidents Understanding Behaviour In Public Sector Employment Outdoor and Adventurous Expeditions Independant Learning In Healyh And Social Care Functional Skills Qualification in Information and Cummunication Technology (ICT) at Level 1 Work Experience November 2009 - August 2011
	Maciej Pietruczuk admin clerk, 2 years experience - IT skills, MS Office - crediting, receipting, customer's database updating - VAT invoice prepairing - money counting - communication with the customers - manager's assisting - health and safety on the site

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