jennifer hewitt
Friendly, great customer service and communication skills
I have excellent computer and keyboard skills with good knowledge of all Microsoft Office packages. I am a quick learner and possess effective communication skills, both verbal and written.
I am smart and presentable with an ability to work as part of a team or individually to deliver and maintain a high standard of service. Previous experience of working as a sales assistant in a busy bookstore/newsagent and in a children's clothes shop.
kalpna bhayani
store assistant
assisting with the gerneral administration duities alongside the manger, serving and assisting customers with the store. till operation and cash up, responsible for wines , sprits and general srock rotation and replenishment, ensuring that the shop floor is kept to company standars, adhering to healthi and safety ( NVQ LEVEL ONE AND TWO )
Elizabeth Anne Shaw
Experienced People Manager and Delivering Excellent Customer Service
• Delivering a customer focussed service
o Pride taken in ensuring customer expectations are met.
o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery.
o Built relationships with internal and external customers.
o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided.
• IT Skills
o Fully conversant with Word, Excel, Outlook, PowerPoint and Access.
o Devised database reports to collate call data which was used to implement improvements and identify training needs.
• Planning and Organisation
o Ability to prioritise tasks to meet demands.
o Adaptable to change both in working environments and best practices.
o Management of resources across own team and the wider function.
• Communication
o Utilises appropriate communication media both written and verbal.
o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved.
o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function.
• Leadership
o Delivery of annual appraisals and monthly staff reviews.
o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews.
o Development of telephony team adding value to sales, service and risk profiles.
o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on.
o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided.
• Risk focus and Judgement
o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement.
o Providing clear guidance to stakeholders on requirements and policies.
o Personal mandate held of up to £1million lending limits.
Sameer khorami
An enthusiastic,motivated and competitive individual, commited to self development.
Worked as a warehouse assistant and my duties included:
• Picking and labeling stock
• Processing orders for dispatch
• Keeping the warehouse organized.
worked for a comedy club advertising and during this experience, I had to attract customers and persuade them to come and see a comedy show, convincing customers by showing offers that are at their best interest. Strong and effective communication as well as a friendly approach towards customers was vital.
Helen Slaven
Office Manager 2 Companies, Receptionist Administration experience 20years plus
• Computer literate. • The ability to tackle problems efficiently.
• Strong communicator at all levels. • Punctual, healthy and reliable.
• Able to liaise with customers and clients.
• Ability to work effectively at speed and under pressure.
• Qualified in first Aid.
• Operation of fax / photocopier.
• Supervisory experience. • Well developed communication skills.
• Tenacity and perseverance, along with energy, commitment and enthusiasm.
• Conversant in health and safety procedures.
Stephen Paul Masterson
A ‘Qualified By Experience’ Secretarial, Clerical and Administration All-Rounder
COMPUTER SKILLS: MS Windows up to XP MS Word (35-40 w.p.m.), MS Excel, MS PowerPoint, MS Outlook, MS Publisher, Various In-House Accounting Systems, Windows Internet Explorer, SystmOne, Lotus 1-2-3, Lotus WordPro, Lotus Approach, Lotus Freelance Graphics, Lotus Notes, EUROPEAN COMPUTER DRIVERS LICENCE (Sept. 2001)
KEY WORDS: Logical, Analytical, Systematic, Methodical, Thorough, Conscientious, Accurate, Trustworthy, Honest, Reliable, Confident, Polite. Punctual, Extremely Calm Under Pressure.
Pamela Joy Ramoran
Very patience and hard working. working as a senior healthcare assistant at a residential home, with 2 + years experience in healthcare
Livvie Barley
Easily trainable polite young adult, bubbly and hard working, trustworthy.
Experience in food and catering as well as waitressing, worked in a family establishment for four years, (pub and restaraunt). Lots of experience of being around other people, a very experienced pet carer and child minder. Trained in first aid and life saving. Won a leadership award and have taken part in college teams (hockey) and performances ('hairspray' and 'les mis').
Own car and full driving liscence.
jordan balls
am I am an energetic and enthusiastic person who enjoys a challenge and achieving personal goals
2009-2011 City College Of Norwich
(merit merit pass) Uniformed Public service - Level 3
Modules included :
Uniformed Public Service Employment
Diversity And The Public Service
The Planning Of A Major Incidents
Understanding Behaviour In Public Sector Employment
Outdoor and Adventurous Expeditions
Independant Learning In Healyh And Social Care
Functional Skills Qualification in Information and Cummunication Technology (ICT) at Level 1
Work Experience
November 2009 - August 2011
Maciej Pietruczuk
admin clerk, 2 years experience
- IT skills, MS Office
- crediting, receipting, customer's database updating
- VAT invoice prepairing
- money counting
- communication with the customers
- manager's assisting
- health and safety on the site