Elizabeth Anne Shaw
Experienced People Manager and Delivering Excellent Customer Service
• Delivering a customer focussed service
o Pride taken in ensuring customer expectations are met.
o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery.
o Built relationships with internal and external customers.
o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided.
• IT Skills
o Fully conversant with Word, Excel, Outlook, PowerPoint and Access.
o Devised database reports to collate call data which was used to implement improvements and identify training needs.
• Planning and Organisation
o Ability to prioritise tasks to meet demands.
o Adaptable to change both in working environments and best practices.
o Management of resources across own team and the wider function.
• Communication
o Utilises appropriate communication media both written and verbal.
o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved.
o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function.
• Leadership
o Delivery of annual appraisals and monthly staff reviews.
o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews.
o Development of telephony team adding value to sales, service and risk profiles.
o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on.
o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided.
• Risk focus and Judgement
o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement.
o Providing clear guidance to stakeholders on requirements and policies.
o Personal mandate held of up to £1million lending limits.
Slavik Podgursky
KKitchen Porter 5 month experience
Kitchen Porter 5 month London
Petrochemical Warehouse and vessels inspector 10 years
Microsoft Certified Professional (Word, Excel, Office)
Angela Adjei
Actively involved in customer service field for over 6 years
Worked across a range of customer service operations, from face to face fieldwork to outbound market research campaigns and focus group recruitments.
I have also been involved with various retail roles which have allowed me to gain valuable experience in interacting with customers and working towards team targets.
I am a self-motivated person with good communication skills and the confidence to achieve both personal and business goals.
Kamran shafi khawaja
I m a responsible man and flexi about location
3 year working exp as a security and safety at custom house hotel london
Shafia Anam
Customer Service, Telephone Marketing and Sales, Fundraising, Call Centre, Administration and PR
I am a recent post graduate at London South Bank University having experiencs, skilled at Customer service, IT, PR, Event management, Fundraising, Marketing and Sales.
Recently I have done three big events at London Excel centre and Business Centre where I helped customers at VIP levels at registration desk and seminars that made me more confident and interested in customer services dealing with people comfortably. At present I am taking Intern PR for the event of Commonwealth Fashion Show 2012,
Priya Thethi
academic student, voluntary retail experience, computer literate, admin experience
I'm a high achieving student in the process of completing my International Baccalaureate. I'm computer literate with experience of Microsoft Word, Excel, Access and Powerpoint. I also have had retail experience, which included interaction with customers, cashier work and organising merchandise on the shop floor. My experience also includes administrative work, such as accounting, telephone liaison and filing. I have a basic knowledge of Hindi and Punjabi and a good knowledge of French.
Alvaro Bourousouzian
Organised Administrator and customer services, 5+ years experience.
As a highly professional working individual with a proven track record of dedication, reliability, productivity and focus to any company or organisation, with many years of experience in a variety of roles. Extremely hard working with strong communication skills. Patient and understanding, working comfortably within a team or individually.
•Administration • Scheduling •Customer Service Relations •Personal Assistance
• Team Management •Compiling Report •Cash Handling • Coaching
Linton Reid
I created Spider Vac and My Little Eye baby monitor
Product design, event management, writer, actor.
Christopher Polk
7 years experience, excellent team player, diligent learner
• Extensive customer service background
• Customer service skills, customer facing
• Bar and Hospitality experience
• Excellent organisation and planning skills
• Superb interpersonal skills
• Good knowledge of foreign language (written and orally)
• Computer literate – Word, Excel, Internet, Email
• Health and Safety, safe working practice
7 years experience working in a customer related environment, transferable skills which I will bring from my previous employment.
Sarah Drew
Newly Qualified Social Worker from July 2012
I am currently a 3rd year Social Work student and I am due to qualify in July 2012. As part of my degree I have undertaken a 100 day placement at the Priory Witham Academy in Lincoln which involved undertaking assessments, 1:1 work with children, family work, home visits, and group work. I am now on my final placement at New Beginnings in Ipswich working with children who have been sexually abused and this involves assessments, 1:1 sessions and group work plus work with parents/carers.