Find staff in Heather

Recently completed first year of studying Civil Engineering at University College London, obtaining a 2:1 grade
Currently training to be a London 2012 volunteer recruitment interviewer
Volunteered at local Oxfam store from 2008 to 2009
Undertook work experience at London Underground and Kohn Pederson Fox Architects during summer 2008
Regularly play tennis
Currently a grade 7 violinist
Computer literate with Microsoft Word, Excel and others, and trained to use Adobe Photoshop and Macromedia Flash

Telephone communications B2B and B2C. Cold and warm calling. Making high volume outbound calls. Building rapport. Effective questioning and listening skills. Working to KPIs for call quality and quantity. Selling over the phone. Taking secure payments. Supervisoru and team leading experience. Microsoft Word, Excel and Access to intermediate level. Studying accounts part time. Easy to train. Able to fit into team and work effectively. Willing to try anything once!

8 years as a agency care/support worker in all environments, 4 years as a support worker for Care Principles( Now Huntercombe group)
Job roll is to look after patients sectioned under the mental Healt act , to which included people with learning disabilities, autistic disorder, and prisoners transfered for assessment.

Key Skills:
• Excellent communication skills; written and verbal
• Competent working both independently and within a team
• Strong leadership and management skills
• Excellent organisational and forward planning skills
• Proficient at recognising, evaluating and improving own performance
• Competent IT skills.

Experience:
Providing high quality customer service, effectively and efficiently leading a team of staff, training new employees to the highest possible standard and cash handling.