Find staff in Builth Wells

Last job: Multi drop delivery driver
Duties: Driving company van, route planning, customer service, paperwork completion, vehicle checks, heavy lifting, all other related tasks

• Copy Typing of documents (60-70 wpm)
• Strong IT knowledge of MS Office (Excel, Access), SQL, Call Scripter
• Excellent organisational skills
• The ability to work using own initiative and in a team
• Prioritisation of tasks – due to role being time critical
• Excellent concentration skills and high level of accuracy
• Problem solving skills

Data & Campaign Executive-full time position Subscriptions Marketing Direct Ltd., London

Oct 2011 – March 2012

- 5 Years experience in Customer Care
- Languages: Fluent in English, Hindi and Punjabi
- Computers: Proficient in MS Office, E-mail and Internet
- I enjoy the challenge of working within a busy, demanding work environment. I am hardworking, adaptable and flexible individual who relishes the opportunity of learning new skills and methods of working. I am used to working as a team member but equally confident working alone using my own initiative.

• Delivering a customer focussed service
o Pride taken in ensuring customer expectations are met.
o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery.
o Built relationships with internal and external customers.
o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided.

• IT Skills
o Fully conversant with Word, Excel, Outlook, PowerPoint and Access.
o Devised database reports to collate call data which was used to implement improvements and identify training needs.

• Planning and Organisation
o Ability to prioritise tasks to meet demands.
o Adaptable to change both in working environments and best practices.
o Management of resources across own team and the wider function.

• Communication
o Utilises appropriate communication media both written and verbal.
o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved.
o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function.

• Leadership
o Delivery of annual appraisals and monthly staff reviews.
o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews.
o Development of telephony team adding value to sales, service and risk profiles.
o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on.
o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided.

• Risk focus and Judgement
o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement.
o Providing clear guidance to stakeholders on requirements and policies.
o Personal mandate held of up to £1million lending limits.