Find staff in Chollerton

Key Skills

• Ability to prioritise well
• Problem Solving skills
• Health and safety awareness
• Computer Literate
• Ability to work as a team or as an individual
• Improving learning and performance

Key Experience & Qualifications

• NVQ Level 2 award in Security Procedures
• SIA Level 2 Door Supervisor Licence Front Line
• CIEH Level 2 award in Health and Safety
• BCS Level 2 award in IT User Skills (ECDL Extra) (ITQ)

I have proven strengths in working independently or as part of a team demonstrating a natural talent for delivering high quality service. I am self motivated, work well using my initiative and possess excellent communication skills, both written and verbal.

I have had 18 months experience working in a customer service office based environment, my responsibilities are as follows:
• Processing and tracking cancellations.
• Assisting in processing refunds.
• Using Microsoft Word and Excel on a daily basis.
• Registering and tracking Telephone Preference Service Complaints.
• Liaising with Directors, Regional and branch managers.
• Assisting in managerial role when manager is out of office, ensuring that the office ran smoothly on a day to day basis.
• Training new starters.
• Responding to customers regarding any problems or complaints and resolving issues in relation to the sales team.
• Updating the internal database and keeping accurate records.
• General administration within the customer service department.

I have more than four years of retail and customer service experience. I maintain excellent customer service skills and a proven record as a top sales performer. I am skilled in areas of order processing, inventory control, and cashier management. I am hardworking, energetic, and reliable; recognized for assuming additional responsibilities. Furthermore i am an excellent problem solver with strong sales analysis and reporting skills.

I have excellent customer skills liasing with all levels off staff.Problem solving relaying solutions to Management and customer. I work well in a team environment to enable the smooth running of the the operation but can also work well under my own initiative. I enjoy collating data and reporting statistics & KPI's for General Manager and the management team. I have been involved in the implementation of 2 new computer systems, also training staff as and when required.