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	Benjamin Rogers Care Deputy Manager Over Ten Years Experience in Care Certified Care Trainer I am a motivated self-started who has a passion for safe guarding vulnerable persons. Since joining the care industry 10 years ago I have experience with all sectors of the industry. As I gained experienced in the field I also had opportunities to develop into roles of leadership & gain responsibility. In my experiences as both a senior carer & deputy manager I understand the importance of good leadership. I am a CIEH registered trainer & registered to train in food hygiene and health & safety.
	IAN JESSOP HONEST HARD WORKING RELIABLE35 YEARS RETAIL EXPERINCE 35 YEAR S WORKING AT BUDGENS CROMER SHELL FILLING SHELL FILLING TILLS AND CLEANING
	Brenda De Silva Retail and Admin Customer Service Experience. Friendly, outgoing, hard-working team player. I have both Retail Customer Service experience through Marks & Spencer most recently and have had years of customer service experience as a hairdresser. I also have 6 years recent experience of customer service in an office / admin environment with Iron Mountain @ BNFL.
	Kirsty Lipscomb Harvey Would love to get back into employment after redundancy Senior Data Analyst - Main Responsibility To produce an analysis, interpretation and insight into the customers spend. Responsible for updating Saleforce.com and checking the department is running to its scheduled deadline.
	Nicole Sutherland i have 8 year backgroung in customer which is speaking to members of the public face to face or over the phone My experience is within the public sector, I have good PC skills where I am able to use most computer packages. I have a NVq in customer service and administration.
	jnbinimhpinp Professional, Energetic, Reliable, and a Good Team Tember SKILLS >Excellent communication skills >Good teamwork skills >Good interpersonal skills > Overall skiled in using Microsoft office package such as Word, Excel, Powerpoint, Outlook, Access and Publisher. > Good PDF skills EXPERIENCE > Data Entry Experience > Customer Service Experience > Administration Experience > Secretary and Receptionist Experience > Screen writing Experience > Care Experience > Office Experience > Good Microsoft Excel and Word Experience > Good Powerpoint Experience
	Murtaza Mehdi Assistant Manager Customer Services for 1 year 2 months My key responsibilities included: providing help and advice to customers; communicating courteously with customers by telephone, email, letter and face to face; handling customer complaints or any major incidents, such as a security issue; issuing refunds or compensation to customers; keeping accurate records of discussions or correspondence with customers; analyzing statistics or other data to determine the level of customer service; producing written information
	Karina danilova working with local council CURRICULUM VITAE Name Karina Danilova Address Apartment 45 ,Richmond Hill ,52 St Stephens Street ,Manchester,M3 7ED D.O.B 04/02/1989 Telephone Number 07922487775 Education 1996-1999 Daugavpils Primary School (Latvia) 1999-2003 Littlehampton Community School 2003-2005 Daugavpils High School (Latvia) 2008-2009 Manchester College of Art and Technology 2009-2010 University of Salford (Law School) Grades and Achievements Higher Education Diploma in Law and Criminology (Manchester College of Art and Technology). Skills I am a reliable, responsible, honest and hard working person. I am a good communicator and am multilingual, speaking four different languages, including; English, Russian, Latvian and Polish. I also have good IT knowledge I can work with various industry standard software, including; Microsoft Word, Excel and knowledge of working with case management systems (including in-house bespoke system and Lexis Nexis Visual Files) Interests I am an active person; enjoy sport, socializing with family and friends, traveling, fitness and I play tennis. Professional Experience Universal Utilities (Unicom): March 2007 – September 2007 I was working in office environment as Sales Agent. My main duties were to correctly present the products and services; also to make sure clients were happy with the service they received by calling them on the phone. ADM Tempforce Recruitment Agency: September 2007- March 2008 My main role was to bring new contracts to the business. Additionally I carried out basic office duties such as; typing letters, appointments confirmations, contacting people by e-mail and phone, faxing, photocopying, and answering the phone calls. Occasionally I was covering reception during holiday and sickness periods and assisting applicants filling application forms, translating, checking the visas and IDs and making files of there documents. Fairfield Solicitors: March 2008 – July 2008 My primary role in this firm consisted of reception/admin duties, including; dealing with correspondence, handling telephone calls in prompt and effective manner, managing solicitors’ appointments and court diaries, opening new files, doing priority searches for conveyance matters and MID searches for PI matters. Additional responsibilities included; sending e-mails, contacting clients by phone, sending letters, faxing, photocopying, ordering stationary, updating files, and taking part in all work in the firm. Unfortunately due to changes in the market and financial constraints, the firm was forced to make redundancies. Consumer Credit Litigation Solicitors: October 2008 – February 2010 My job role in this company was “Legal Administrator/Claims Handler” and my duties within this position were contacting the lenders and bank/building societies on behalf of our clients by post and phone. Additionally, collecting and preparing necessary documentation from lenders and clients, then processing them further for solicitors to deal with. I was managing my own case load from start to finish of preparation. Also, updating clients by phone (incoming and outgoing) on their case progress. In preparation for flotation on the stock market (AIM), the company’s income and expenditure was unbalanced causing wage reductions and redundancies. Due to uncertainty of job security and income I left in search of a new job. Manchester Working: May 2010 – Present My role with in this job is to look after Council and housing Associations tenants and their properties, to make sure that any emergencies that are raised is being dealt with and any repairs and maintenance has been passed on to relevant contractors. I also have to update internal systems, including Manchester City Council systems, with any changes of circumstances or changes of personal data of the tenants. I am also responsible for answering telephone calls, dealing with queries, sending out applications for re-housing or any applications that need to be reviewed by the council or housing associations. Taking rent payments, sending referrals to environmental health officers, re-housing officers and surveyors for any inspection that needs to be carried out. General office duties are part of my responsibilities and I occasionally work ‘out-of- hours’. Referees References available on request. Mr. Bobby N. Shabbir (Solicitor) Fairfield Solicitors 450a Cheetham Hill Road Manchester M8 9LE Tel:. 0161 720 7905 Mob: 07970080383 Mr. Ozzy Adams (Manager) ADM Tempforce Recruitment Agency 217 Bolton Road Salford Manchester M6 7HP Tel: 0161 743 3101
	karen bobby hard work working, self-motivated, ability to work as team member Although having worked in factories, e.g shoes and electronic components. After being made redundant at Christmas 2011 I am looking for a change in career. I have 16 year old daughter so cleaning and domestic work is not an issue.
	Caroline Black willing, motivated, Determined, does lots of charity work Air Cadets COMPUTER SKILLS: Microsoft Word, Excel, Power Point, Windows, Internet • Serving customers in the bar and restaurant • Managing computer system • Taking hotel and function bookings • Inputting and updating on the computer • Cashing tills and dealing with queries • Transferring employees files from paper-based system to computerised system • Answering phone • Dealing with queries • Make up orders for supplies • Stocktaking • Shelve stacking • Dealing with customer queries • Administration

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