Find staff in Corton Denham

I have excellent interpersonal and communication skills which was demonstrated in my work with clients and when acting as liaison between clients and the service staff members. Good organisational skills which is highlighted when I organised and facilitated group work.

Excellent phone manner and customer service skills.
Great I.T skills.
Able to work as a team or independently while using my own initiative.
Very organised, quick learner and hard working.

i have worked in administration just over 2 years, answering the telephone, taking orders, dealing with customers requirements and when needed enquiries and complaints, very confident with data input, i am also able to cope under pressure and during busy periods.

Excellent communication skills – ability to interact will people at all levels.
Flexible & adaptable to changing work environments.
Working to deadlines and prioritising my time accordingly.
Very good level of IT knowledge including Microsoft Office (Word, Excel, Outlook & PowerPoint) and other in-house systems and databases (Academy Threshold, CONTEXT, SWIFT, HBIS/CTAX)

• Delivering a customer focussed service
o Pride taken in ensuring customer expectations are met.
o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery.
o Built relationships with internal and external customers.
o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided.

• IT Skills
o Fully conversant with Word, Excel, Outlook, PowerPoint and Access.
o Devised database reports to collate call data which was used to implement improvements and identify training needs.

• Planning and Organisation
o Ability to prioritise tasks to meet demands.
o Adaptable to change both in working environments and best practices.
o Management of resources across own team and the wider function.

• Communication
o Utilises appropriate communication media both written and verbal.
o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved.
o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function.

• Leadership
o Delivery of annual appraisals and monthly staff reviews.
o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews.
o Development of telephony team adding value to sales, service and risk profiles.
o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on.
o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided.

• Risk focus and Judgement
o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement.
o Providing clear guidance to stakeholders on requirements and policies.
o Personal mandate held of up to £1million lending limits.