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	Amina Chaudhry London Working at the Customer Service department, exchanging and refunding items. I experienced working in a very business environment, and how to deal with customer complaints. I also met a lot of different people from all over the word. As this is a very busy store I learnt time management and how to handle and manage different people with different personalities. I am highly motivated, able to adapt to new environments and cultures. I can also speak Urdu, Hindi, Punjabi, which can be an advantage.
	AleksandraWilczek Customer Service Department 2months temporary, Senior Accountant- Accounts Receivable 2,5 years, German Clerk - Billin 0,5 year, Barmaid 2 months I was working for two years as Senior Accountant (Accounts Receivable) in Cash Management Team. Also, I was on training session for accounting in Jacksonville (Florida) Main Activities: Receive and verify invoices and requisitions for goods and services, Verify that transactions comply with financial policies and procedures, Prepare, verify, and process invoices and coding payment documents, Prepare batches of invoices for data entry, Data enter invoices for payment, Process backup reports after
	Michelle Ikediashi 10 years switchboard, receptionist and administrative support experience • I have handled high levels of incoming enquiries and outgoing marketing calls. • Confident with members of the public, tactful when resolving sensitive issues. • Advanced I.T. skills, fully proficient in MS Office including Access, Excel and Word. • Able to promptly retrieve and record data. • Up to date CRB, able to travel, reliable and professional.
	Sonya Bailey Ad ministrator with over 10 years experience Sonya Bailey Administrator 10 Pochard rise, Norton, Runcorn, Cheshire, WA7 6SS Home Tel No. 01928 701806 Mobile No. 07934105096 Email. sonyabailey@btinternet.com I am an administrator with over 10 years experience in varied roles so I am very adaptable and a quick learner these roles cover logistics, accounts, and data inputting. I would like a challenging role where I can thrive and learn I work well as part of a team but also can work on my own using my initiative to problem solve. I thrive to get my work as accurate as possible and in my previous roles have been complemented on my accuracy. I am computer literate and can use word, excel, outlook, access, databases, and have used a variety of in-house computer packages (Sap, Sage50, AS400, C.B.S, EPRsystem, Spreadsheets, KPIs graphs) which I have learnt to use very quickly. I am a car owner and I am willing to travel to my destination of work. EMPLOYMENT HISTORY Balfour Beatty/Age UK, Jan -Feb 2011 (temporary contract) Administrator Printing off Quotes and producing Invoices General Administration Using Excel Spreadsheets Taking calls and producing orders Checking Deliveries Penaville Servisair UK, May 2010 to October 2010 (temporary contract) Administrator Print off customer queries with regards to their invoices Liaise with the customer and other Servisair depots over the phone to understand/resolve problem, Raise/print invoices Raise job numbers Raise import/export invoices and credit notes (airway bills) General Administration duties Entering data onto in-house computer systems Data space/ Nationwide network services, March 2010 (temporary contract) Administrator Dealing with files on behalf of the NHS Trust, Inputting patient’s details onto database where I had to be very accurate as these were people’s personal details and I couldn’t get these details wrong as it would mix up patient files. Dealing with car accident claims, working with engineering department taking phone calls regarding accidents and inputting of all information relating to the claim. Onto personalised spreadsheets so accuracy was a must Adoption Leave June 2009 - February 2010 Brake Bros, June 2009 - August 2009 (left due to adoption leave) Accounts Scanner Checking P.O.Ds (Proof of Delivery) Scanning information Checking Accounts paperwork Mailroom duties Gelert Ltd, November 2008 – March 2009 Warehouse Operative Offloaded delivery vehicles Drove PPT (parcel pick truck) Order picking Made sure goods arriving in were correct via delivery manifest Administration duties Data entry on computer data base Halton Borough Council, September 2008 – November 2008 Transport Clerk (Temporary contract) Liaised with drivers to pick up customers Data entry on computer data base updating addresses accurately Confirmed that all clients were picked up at correct places and times Customer service liaison Culina Logistics, December 2002 – September 2008 (left due to redundancy) Administrator POD and general documentation control. (Proof of Delivery) Manifesting/Despatching orders. To liaise with customer’s, contractors, and suppliers on a daily basis. Managed weekly invoices for Account manager. Control pallets to customers and sub-contractors. Debrief HGV delivery drivers Cold calling generating new business Data entry on computer data base Security officer (Pegasus, shield guarding) October 2001- November 2002 General Administration duties, booking vehicles, visitors on / off site Mammoet ferry transport UK ltd, March 2001 – October 2001 Import transport planner Data inputting all bookings POD and general administration work (Proof of Delivery) Dealing with customers and dealing with general enquiries Express cargo forwarding Ltd, October 1999 – March 2001 Administrator Dealing with customers and internal enquiries Arranging local transport deliveries Pod and delivery documentation control Weekly K.P.I.s and monthly BT reports and billings Cold calling generating new business DFDS Logistics for B&Q March 1998 – October 1999 Administrator Worked on a dedicated contract for 42 B&Q stores Dealing with customers and general enquires Pod and general administration work (Proof of Delivery) Stock control/invoicing De-briefing drivers Royal Air Force November 1991 – February 1998 Stewardess This role included cash handling, administration, reception, customer care EDUCATION & TRAINING Norton priory comprehensive September 1982 – June 1987 7 cse, s gained including, Maths, English (literature, language) R.S.A Level 1(City + Guilds) Typing and communication skills Halton College of further education September 1987 – June 1989 City & guilds general catering 706/1 BTEC 1st Diploma hotel and catering studies Teaching assistant course level one September 2009-march 2010 HOBBIES & INTERESTS I am a keen football fan and watch my favourite team whenever possible I also enjoy travelling, computers, gardening and spending time with my friends and family
	mohammad atif SECURITY OFFICER IN deutsche bank 4 MONTHS EXPERIENCE WORK IN SECURITY INDUTRY AND ALSO WORKED IN A LAPTOP ACCESSORIES SHOP AS AN ASSISTANT.
	SEYI Excellent customer service, a can-do positive approach. I have developed skills such as excellent communication skills, management and leadership skills, analytical/research skills, customer relation/acquisition skills, problem-solving skills, sales and negotiation skills, and excellent computer skills.
	Paula Maria Da Costa Cruz Degree in Business Management, organized, motived. My native language is Portuguese, but I can also speak English. In this moment I live in London, to improve my English.
	Miss Louise Allard A self motivated individual with five years knowledge and experience Employed as a support worker looking after people with learning disabilities My role included activities of daily living and personal care, house cleaning, laundry, meal preparation. Completing services user daily diary and medical charts. Liaising with service user families and advising them of the service user general health. Discussing patient’s daily needs and requirements.
	abbie snowball i have worked in a few call centres and am a keen worker good with computers, am a keen learner and learn quick
	Cameron King Okay i have so many skills. employ me and you will see

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