Find staff in Standerwick

My key responsibilities included:

providing help and advice to customers;
communicating courteously with customers by telephone, email, letter and face to face;
handling customer complaints or any major incidents, such as a security issue;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
analyzing statistics or other data to determine the level of customer service;
producing written information

I have worked with Hewitt Associates India Pvt.Ltd for two years as a team member. It was a call centre and i was in inbound sales process. Due to my skills and efforts i got promoted as a Team Developer. I assisting the operations Manager in managing the team of 20 members. Providing On-Call Asssistance to the team members. Auditing the calls and provided timely feedback to the agents.Coaching/Mentoring the new team members. I am Confident and have strong communication and interpersonal skills

Excellent communication skills, Exceptional interpersonal and customer care skilsl, Computer Literate,Flexibility and adaptability
Excellent organisational and resource skills
Provision of confidentiality to both employer and client
Identifying the needs of customers and providing both products and service to suit
Liaising with internal departments and external agencies, companies and suppliers
General office duties including typing, filling, photocopying, receiving telephone calls and visitors.

Highly Proficent in using Microsoft Office
Excellent Organisational and Customer Service Skills
Invoice Processing Experience With Warrington Borough Council (Accounts Payable Section).
Can type 50 words per minute.
ECDL Qualification
General Admin Experience.
Customer Service Skills (Over the Phone and Face to Face)