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	Gary Alexander Mercer Over 5 years experience in customer services, and over 2 years retail I am a very enthusiastic individual who is friendly, approachable, and very easy to talk to. I have over 5 years experience in the customer services field and over 2 years experience in retail. I am very experienced in dealing with customer enquiries, and have also proved a very good team leader. I am also able to start work immediately.
	Elizabeth Anne Shaw Experienced People Manager and Delivering Excellent Customer Service • Delivering a customer focussed service o Pride taken in ensuring customer expectations are met. o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery. o Built relationships with internal and external customers. o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided. • IT Skills o Fully conversant with Word, Excel, Outlook, PowerPoint and Access. o Devised database reports to collate call data which was used to implement improvements and identify training needs. • Planning and Organisation o Ability to prioritise tasks to meet demands. o Adaptable to change both in working environments and best practices. o Management of resources across own team and the wider function. • Communication o Utilises appropriate communication media both written and verbal. o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved. o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function. • Leadership o Delivery of annual appraisals and monthly staff reviews. o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews. o Development of telephony team adding value to sales, service and risk profiles. o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on. o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided. • Risk focus and Judgement o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement. o Providing clear guidance to stakeholders on requirements and policies. o Personal mandate held of up to £1million lending limits.
	Ram Prasad Thapaliya Worked in Hospitality industry with American management for 5 years waiting staff with american management in Dubai for 5 years
	Aimee Elizabeth Harrison Sales/ Retention Advisor for 2 years at a major Company - Currently Studying Business Admin - Outgoing, attentive, punctual, versatile, flexable individual that wants to succeed. I am a hard worker who likes a challenge within a working environment and thrives on pressure, I have good people, communication and over the phone skills. Enjoy working in a team to hit targets but also likes to work on own initiative. I beleive I have acheivable ambitions. I am keen to gain qualifications to succeed in the industry I am looking to get into being Administration but also versatile enough to turn my hand to anything given to me.
	ryan taffe experience in driving and admin work I am a very enthusiastic and reliable person with excellent communication skills. I am able to work well within a team or using my own initiative. I am well presented and punctual and have a fast ability to learn new skills of which I am always eager to do so. I am computer literate, and I am experienced in using all standard Windows and Microsoft Office applications. I have experience working against deadlines and feel that I can prioritise and stay organised under pressure. I have a full UK d
	ADIL MEHMOOD 4 years experience in secuirty and in driving computer literate well know in secuirty door supervision business studies back ground no my way around warehouse can and will adjust to any job hard working punctual attendence honest reliable trustworthy funny happy person overtime perfection clear and precise
	olinga martine Hard working I am able to take responsability for my own work as well as been able to demonstrate leadership when requiredmeeting deadlines has been a consistant part of my working lifeand have learn to communicate with people in situations which require tact.I am honest,punctual,reliable,with excellent telephone communication and languages skills .
	jean fleming bailie 15 years office expeience in many roles customer service experience ,data input, cash handling, sales experience, computer literate I am willing to learn new skills started working in a call centre environment which is a completely new customer service role to me. I have in the past been in managerial
	MUSLEH UDDIN MULTI-SKILLED, COOK, SECURITY, CARER MAIN ASPECTS AM FLEXIBLE. I HAVE EXPERIENCE WORKING IN INDIAN RESTAURANTS AS A COOK, HAVE CARED FOR DISABLED PEOPLE AND HAVE WORKED IN RETAIL. I HAVE DOOR SUPERVISORY QUALIFICATIONS AS WELL AS MY GCSE'S ETC. I AM A HARDWORKING INDIVIDUAL WITH DRIVE, I AM MOTIVATED AND AM ABLE TO WORK INDEPENDENTLY AS WELL AS IN A TEAM. I AM AN HONEST RELIABLE AND PUNCTUAL PERSON WHOM DOES NOT SLACK IN HIS WORK.
	Alicja Malek Sales driven person, career spanning 7+ years, strong communicator, team player, ability to work under pressure to meet and exceed targets, self-motivated, desire to learn and develop, A highly motivated, committed professional with an outstanding track record of achievement in a career spanning 7+ years. Skilled at delivering outstanding service and developing opportunities to consistently achieve or exceed targets. Equipped with an ability to work as a part of a team or on its own initiative to deliver significant results utilising strong interpersonal and communication skills.

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