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	Elizabeth Anne Shaw Experienced People Manager and Delivering Excellent Customer Service • Delivering a customer focussed service o Pride taken in ensuring customer expectations are met. o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery. o Built relationships with internal and external customers. o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided. • IT Skills o Fully conversant with Word, Excel, Outlook, PowerPoint and Access. o Devised database reports to collate call data which was used to implement improvements and identify training needs. • Planning and Organisation o Ability to prioritise tasks to meet demands. o Adaptable to change both in working environments and best practices. o Management of resources across own team and the wider function. • Communication o Utilises appropriate communication media both written and verbal. o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved. o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function. • Leadership o Delivery of annual appraisals and monthly staff reviews. o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews. o Development of telephony team adding value to sales, service and risk profiles. o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on. o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided. • Risk focus and Judgement o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement. o Providing clear guidance to stakeholders on requirements and policies. o Personal mandate held of up to £1million lending limits.
	Neisha Cooke Enthusiastic and self motivated person, acquired a broad base of skills and knowledge of Accounting and IT through study of applications in Accounting and Management at University. I have recently completed a BA Accounting and Management degree at the University of Essex. In addition I also have an A level in Accounting and Finance, and completed courses in Bookkeeping gaining various certificates relating to this. I am confident that my courses have provided me with a strong background in a range of areas, for instance; methodologies required for successful analyzing and preparing financial documents, various strategies for successful marketing and economy. As a result I
	Laura Medcalf Hard working and keen learner, polite and well presented. I have no experience but looked after my terminally ill aunt for a month. I sorted her medication and nebuliser. I cooked and cleaned, bathed and dressed her. I have witnessed how dementia affects a person and the family as both of my grandparents have suffered. I have average maths skills and English skills. I can read and write fluently and i can maintain confidentiality as and when it is needed.
	Amina Sonya Qazi Excellent experience sales advise alongside help it support techian Skills - I have Completed over 5 GCSEs with all a to cs I have also completed my a levels I did a apprenticeship with just it and all these facilities gave me very unique and outstanding skills. Such as I am a fast thinking always punctual, very bubbly, lively, enjoy working, a team player but I can also lead teams, very optimistic and a lot more. I always try to use my skills to the beat of my advantage. Also i have alot of experience both from it & retail, which I have had for 5years.
	Vidhunandan waiter in hyderabad house,india 1 year experience Preparing tables for a meal, taking customers' orders, serving drinks and food, and cleaning up before, after and during servings in a restaurant. Honesty, integrity and most of all loyality. I am hardworking and will do my best to prove to all, that I was the right candidate for this job!
	Darryl Cunnell currently a security guard for total security services, sia licence and full driving licence good communication skills, I work well on my own and as part of a team, confident, work well under pressure, I have worked with many other security officers and have learnt many things from these experiences. Before security I worked in a restaurant were i held many roles, bar supervisor, chef and then progressed to become a manager.
	Carl Williams managed my own section in selfidges london .10 years experience devoted to customer care I have various admin and practical experience gained from working in a range of industries. I am a reliable and enthusiastic individual who has a proactive approach to all given tasks. My ability to multi-task and be a fast learner with excellent organisational allows me to work very efficiently towards any given target. I am ready to undertake any opportunity and gain valuable experience and progress within your organisation I work very well both independently and as part of a team
	mehak ahmed hard working full time student, looking for experience . i am a hard working student who is looking for experience, i have good communication and listening skills and am a fast learner.
	Yasin Bwogi Adaptable and highly motivated Accounts Assistant with 9 months experience. • Knowledge of SAP • The preparation of accounts payable, invoices and purchase orders. • Dealing with petty cash and payroll calculation, processing cheques, maintain filing and invoice monitoring systems. • Producing excel reports and balance sheet reconciliation. • Handing purchase and sales ledger. • Dealing with suppliers queries. • Chasing debt, cash allocation as well as contacting suppliers concerning payments and sales. • Posting of payments and journals on the computerised accounting
	Balwant Singh 12month experience in sales Assistant. 1. Twelve month Experience in Intelenet Globle Service Pvt. Lmt. as Customer Care Assistant. (13june 2009 to 30june2010) 2. Have done many Promotions Events. ( KFC,VODAFON CONNECTIONS,PRODUCTS etc.) 3. I have done part time work in Mcdonalds, Bars and Restaurants.

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