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	Elizabeth Anne Shaw Experienced People Manager and Delivering Excellent Customer Service • Delivering a customer focussed service o Pride taken in ensuring customer expectations are met. o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery. o Built relationships with internal and external customers. o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided. • IT Skills o Fully conversant with Word, Excel, Outlook, PowerPoint and Access. o Devised database reports to collate call data which was used to implement improvements and identify training needs. • Planning and Organisation o Ability to prioritise tasks to meet demands. o Adaptable to change both in working environments and best practices. o Management of resources across own team and the wider function. • Communication o Utilises appropriate communication media both written and verbal. o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved. o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function. • Leadership o Delivery of annual appraisals and monthly staff reviews. o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews. o Development of telephony team adding value to sales, service and risk profiles. o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on. o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided. • Risk focus and Judgement o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement. o Providing clear guidance to stakeholders on requirements and policies. o Personal mandate held of up to £1million lending limits.
	MARY NWAUJUKWU experienceed in customer service assistant in Nigeria and london,Kitchen assistant at a Restaurant in london, and Retail assistant in nigeria.5 years experience. Building a career with a reputable firm, that encourages hard work and dedication, has always been my vision, a job that presents challenges to me is my target, in other to prove my ability as a hard working, great communicator, pleasing personality and dedicated person who derives pleasure in team work and new learning process in order to take the firm to greater heights. I have verse experience in Administration as well as sales, having face to face contact with customers while selling compan
	Montserrat Salazar - Hernandez experience in 2AA restaurant in a 4 red stars Hotel service silver, public attention, serving guests on a table, etc
	Karim Kouache work hard, serious in task job, quick under pressure worked in kitchen as catering assistant,technician in maintenance,labeling and packaging product, technician in refrigeration, oven operator, and cleaning operator
	Akim Khatib Arabic and french speaker customer focused very polite looking for any position willing to relocate anywhere
	Alexandra Smith Various roles within retail banking and office administration. As an experienced Administration Assistant I have facilitated excellent customer service within the Financial Services, Manufacturing and Office sectors. I received a business award for excellent customer service. I achieve a high level of accuracy because of my attention to detail. I am well organised and achieve targets. Using my good communication skills, I take ownership of complaints, then investigate and resolve them. I am a supportive team player who is also happy to work on my own initi
	Katrina Brighten Plenty of experience in admin, reception, customer service positions and quick learner RSA 1 & 2 in Computers NVQ 1 & 2 in Retail NVQ 1 & 2 in Bar Service Health and Safety Certificate Basic Food Hygiene Certificate Complaint Handling William Hill Level 2+ LBO training Boots Healthcare trained Boots Beauty Advisor and Cosmetics trained Excellent communicator Self Motivated and hardworking Organised and diligent High quality customer care Good IT skills Team player see CV for experience can forward as required.
	OLUTAYO DURODOLA EVENTS SECURITY WITH CUSTOMER SERVICE EXPERIENCE WITH G4S, 1YEAR 3MONTHS EXPERIENCE DS SIA licence Holder First Aid at work experience Welcoming and meeting visitors/customers premises surveillances, entry/access management including ID and pass checking crowd control, monitoring and management Loss prevention and control ground sweep procedures evacuation procedures and incidence reporting
	MOHAMED YAMOUNI SPEAKS ENGLISH ARABIC AND FRENCH HAVE WORKED IN RECYCLING, BINMAN, KITHCHEN PREPARING VEG, SLICING CHOPPING, WASHING UP AND CLEANING. HARD WORKING, JUST NEED CHANCE TO SHOW WHAT I CAN DO. TRAVELLED EUROPE FOR SEVERAL YEARS
	Abbiegail S. Murphy previous admin/supervior roles, 3 years experience NO SALES JOBS! skills and experience in the following areas: p.a. supervisor sales typing data input admin secretarial

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