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	Sonya Bailey Ad ministrator with over 10 years experience Sonya Bailey Administrator 10 Pochard rise, Norton, Runcorn, Cheshire, WA7 6SS Home Tel No. 01928 701806 Mobile No. 07934105096 Email. sonyabailey@btinternet.com I am an administrator with over 10 years experience in varied roles so I am very adaptable and a quick learner these roles cover logistics, accounts, and data inputting. I would like a challenging role where I can thrive and learn I work well as part of a team but also can work on my own using my initiative to problem solve. I thrive to get my work as accurate as possible and in my previous roles have been complemented on my accuracy. I am computer literate and can use word, excel, outlook, access, databases, and have used a variety of in-house computer packages (Sap, Sage50, AS400, C.B.S, EPRsystem, Spreadsheets, KPIs graphs) which I have learnt to use very quickly. I am a car owner and I am willing to travel to my destination of work. EMPLOYMENT HISTORY Balfour Beatty/Age UK, Jan -Feb 2011 (temporary contract) Administrator Printing off Quotes and producing Invoices General Administration Using Excel Spreadsheets Taking calls and producing orders Checking Deliveries Penaville Servisair UK, May 2010 to October 2010 (temporary contract) Administrator Print off customer queries with regards to their invoices Liaise with the customer and other Servisair depots over the phone to understand/resolve problem, Raise/print invoices Raise job numbers Raise import/export invoices and credit notes (airway bills) General Administration duties Entering data onto in-house computer systems Data space/ Nationwide network services, March 2010 (temporary contract) Administrator Dealing with files on behalf of the NHS Trust, Inputting patient’s details onto database where I had to be very accurate as these were people’s personal details and I couldn’t get these details wrong as it would mix up patient files. Dealing with car accident claims, working with engineering department taking phone calls regarding accidents and inputting of all information relating to the claim. Onto personalised spreadsheets so accuracy was a must Adoption Leave June 2009 - February 2010 Brake Bros, June 2009 - August 2009 (left due to adoption leave) Accounts Scanner Checking P.O.Ds (Proof of Delivery) Scanning information Checking Accounts paperwork Mailroom duties Gelert Ltd, November 2008 – March 2009 Warehouse Operative Offloaded delivery vehicles Drove PPT (parcel pick truck) Order picking Made sure goods arriving in were correct via delivery manifest Administration duties Data entry on computer data base Halton Borough Council, September 2008 – November 2008 Transport Clerk (Temporary contract) Liaised with drivers to pick up customers Data entry on computer data base updating addresses accurately Confirmed that all clients were picked up at correct places and times Customer service liaison Culina Logistics, December 2002 – September 2008 (left due to redundancy) Administrator POD and general documentation control. (Proof of Delivery) Manifesting/Despatching orders. To liaise with customer’s, contractors, and suppliers on a daily basis. Managed weekly invoices for Account manager. Control pallets to customers and sub-contractors. Debrief HGV delivery drivers Cold calling generating new business Data entry on computer data base Security officer (Pegasus, shield guarding) October 2001- November 2002 General Administration duties, booking vehicles, visitors on / off site Mammoet ferry transport UK ltd, March 2001 – October 2001 Import transport planner Data inputting all bookings POD and general administration work (Proof of Delivery) Dealing with customers and dealing with general enquiries Express cargo forwarding Ltd, October 1999 – March 2001 Administrator Dealing with customers and internal enquiries Arranging local transport deliveries Pod and delivery documentation control Weekly K.P.I.s and monthly BT reports and billings Cold calling generating new business DFDS Logistics for B&Q March 1998 – October 1999 Administrator Worked on a dedicated contract for 42 B&Q stores Dealing with customers and general enquires Pod and general administration work (Proof of Delivery) Stock control/invoicing De-briefing drivers Royal Air Force November 1991 – February 1998 Stewardess This role included cash handling, administration, reception, customer care EDUCATION & TRAINING Norton priory comprehensive September 1982 – June 1987 7 cse, s gained including, Maths, English (literature, language) R.S.A Level 1(City + Guilds) Typing and communication skills Halton College of further education September 1987 – June 1989 City & guilds general catering 706/1 BTEC 1st Diploma hotel and catering studies Teaching assistant course level one September 2009-march 2010 HOBBIES & INTERESTS I am a keen football fan and watch my favourite team whenever possible I also enjoy travelling, computers, gardening and spending time with my friends and family
	dora tidakabi been a snr carer for past three years in an EMI/DEMENTIA care home in sheffield until i moved to norwich. done a bit of voluntary home care as well where i use to visit elderly with different conditions just to keep them company and ocassionally help them with food shopping and preparartion. I am an enthusiastic and self motivated individual, relishing challenge and capable of working under pressure as well as a team player, open to suggestions and able to analyse and choose between available options. My hardworking and able to assimilate and apply instruction with little or no supervision and my easy adaptation to changing environs has further developed my thinking ability and logical way of solving problems and dealing with them. with three years experience in care work.
	John Bacon Experienced finance director looking for fresh challenge 12 years post qualification FD for large FTSE listed company experience in consulting to small and medium sized companies to large multinationals
	Gregory Dassrath Determined, Confident and highly organised individual, with strong work ethic. I have a wide variety of experience in mental health settings such as challenging behaviour, complex needs, forensics, learning disabilities and Drug and Alcohol Addiction Service. In my post as a Senior Support Worker (Supervisor) on a Drug and Alcohol Rehabilitation unit, my role was to offer support to qualified nurses, support workers and service users. I assisted with personal care, activities such as games, Occupational therapy groups and escorting service users in the Community.
	Duncan McGiveron Administrator, reliable and willing, 5 years experience Skills: Microsoft Office, Word, Excel, data entry, budget monitoring, commercial claims handling, raising and processing invoices and purchase orders, administration, post distribution, filing, scanning, photocopying, answering telephone and email enquiries, letter writing. Experience: Five years in busy offices. Good teamwork, communication and motivation. Reliable, flexible and conscientious. Accurate with good attention to detail. Helpful and confident telephone manner. Good customer service.
	Raquel Martinez Serra Manager assistant and chasier in 3 shops, 4 years experience An experienced sales assistant with friendly, professional approach to work. Able to deliver a high standard of costumer care and keen to work as a part of a team. Good interpersonal and communication skills with adaptable and flexible attitude to work. WORK HISTORY 2008-2011 Assistant manager/Customer service Bonarea Market 2007-2008 Cashier duties/Sales assistant Tobbaconist 2007 Cashier duties/Sales assistant Hipogegant Furniture
	Michaela Cook Courier 5 years, delivery driver 17 years 22 years delivery driving experience. Computer literate. Experience in sales and stock control.
	muhammad qazalbash mazhar I am harworking,motivated and experianced in customer service. I have done customer services job in Spar general store on main till at battersea bridge and have done security work in many sectors like retail main door,statics,construction and reception sites.I am flexible and professional security worker.
	Laura Graves Excellent customer service skills 7 years experience. 1 years management experience. Ability to use Microsoft office applications. 7 years Extensive Customer Service. Management skills. Service For Sales Certificate.
	Asim Akram Assistant Store Manager, with over 8 years experience • Customer Relations • Fashion Trends • Customer-Driven Management • Visual Merchandising • Brand Loyalty and Corporate Image • Budgeting/Financial Management • Team Building and Leadership • Sales Training and Development • Decision-Making Authority • Written/Verbal Communication • Problem Solving/Troubleshooting • Store Layout / Linear Footage

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