Find staff in Compton Bassett

I moved uk 4 months ago , got my national insurance no , i am on settlement visa and have right to work in uk , i have worked as a customer assistant in a famous super market called Makro for a year , i used to work on cosmetics , jwellery , clothing counters . I have also worked as a kitchen assistant in karachi pakistan , my job was to help chef in indian curries , some cooking , cleaning dishes , taking orders by phone.I am hard worker , dedicated , friendly , team player .

• Delivering a customer focussed service
o Pride taken in ensuring customer expectations are met.
o Implemented improvements to the way underwriting referrals are handled to achieve positive results in customer delivery.
o Built relationships with internal and external customers.
o Provided clear feedback to stakeholders focussing on working practices to ensure a timely, accurate and transparent service is provided.

• IT Skills
o Fully conversant with Word, Excel, Outlook, PowerPoint and Access.
o Devised database reports to collate call data which was used to implement improvements and identify training needs.

• Planning and Organisation
o Ability to prioritise tasks to meet demands.
o Adaptable to change both in working environments and best practices.
o Management of resources across own team and the wider function.

• Communication
o Utilises appropriate communication media both written and verbal.
o Presented Year Ahead briefing to colleagues across the Underwriting function. Set priorities for the year and provided clarification on how these would be achieved.
o Support given to the implementation of Best Practice source documents to ensure consistency in actions across the function.

• Leadership
o Delivery of annual appraisals and monthly staff reviews.
o Designed and initiated scorecard measurements for efficiency and productivity to support staff performance reviews.
o Development of telephony team adding value to sales, service and risk profiles.
o Monthly quality reviews completed and feedback provided to colleagues where appropriate to ensure findings are acted on.
o Project managed the transfer of Arrears working practices across Halifax and Bank of Scotland brands. Ensured a streamlined process was implemented and training provided.

• Risk focus and Judgement
o Processing Underwriting to enable a sound decision on approval or decline of mortgage business based on risk factors and sound judgement.
o Providing clear guidance to stakeholders on requirements and policies.
o Personal mandate held of up to £1million lending limits.

From previous work experience I have learnt, effectively, how to work in a team environment. I understand the importance of group cohesion and working as a solid unit as well as the self awareness of when to undertake duties individually. I have experienced this during many tasks at university and previous employment. I have worked in surroundings where meeting work deadlines is very important and being able to work on your own is just as important as working within a team.

SYSTEM SKILLS

• Good communication
• Leadership
• Able to meat deadlines
• Equally happy working in a team
• Fluent in French
• Microsoft word,
• Microsoft Excel
• Microsoft PowerPoint,
• Adobe illustrator
• Internet Explorer
EXPERIENCES
2009- IVORY COAST EMBASSY Belgravia square
Protocol Officer
Where my responsibilities included protection, expecting and service control

2010 Temporary cleaner, Gardener, housekeeper