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	Khuram Butt Over 2 and a half years experience in admin Eco Movers, Office Administrator Administration Accounts HR Creating job sheets Processing payments Invoicing Credit controller Arranging meetings and travel Created a spreadsheet for all revenue (as there was no accountancy package to use) Updated revenue spreadsheet with payments and unpaid invoices Assisted creating a new process for storage clients Updated storage index sheets Communicating with internal as well as external clients (email and telephone)
	Karina danilova working with local council CURRICULUM VITAE Name Karina Danilova Address Apartment 45 ,Richmond Hill ,52 St Stephens Street ,Manchester,M3 7ED D.O.B 04/02/1989 Telephone Number 07922487775 Education 1996-1999 Daugavpils Primary School (Latvia) 1999-2003 Littlehampton Community School 2003-2005 Daugavpils High School (Latvia) 2008-2009 Manchester College of Art and Technology 2009-2010 University of Salford (Law School) Grades and Achievements Higher Education Diploma in Law and Criminology (Manchester College of Art and Technology). Skills I am a reliable, responsible, honest and hard working person. I am a good communicator and am multilingual, speaking four different languages, including; English, Russian, Latvian and Polish. I also have good IT knowledge I can work with various industry standard software, including; Microsoft Word, Excel and knowledge of working with case management systems (including in-house bespoke system and Lexis Nexis Visual Files) Interests I am an active person; enjoy sport, socializing with family and friends, traveling, fitness and I play tennis. Professional Experience Universal Utilities (Unicom): March 2007 – September 2007 I was working in office environment as Sales Agent. My main duties were to correctly present the products and services; also to make sure clients were happy with the service they received by calling them on the phone. ADM Tempforce Recruitment Agency: September 2007- March 2008 My main role was to bring new contracts to the business. Additionally I carried out basic office duties such as; typing letters, appointments confirmations, contacting people by e-mail and phone, faxing, photocopying, and answering the phone calls. Occasionally I was covering reception during holiday and sickness periods and assisting applicants filling application forms, translating, checking the visas and IDs and making files of there documents. Fairfield Solicitors: March 2008 – July 2008 My primary role in this firm consisted of reception/admin duties, including; dealing with correspondence, handling telephone calls in prompt and effective manner, managing solicitors’ appointments and court diaries, opening new files, doing priority searches for conveyance matters and MID searches for PI matters. Additional responsibilities included; sending e-mails, contacting clients by phone, sending letters, faxing, photocopying, ordering stationary, updating files, and taking part in all work in the firm. Unfortunately due to changes in the market and financial constraints, the firm was forced to make redundancies. Consumer Credit Litigation Solicitors: October 2008 – February 2010 My job role in this company was “Legal Administrator/Claims Handler” and my duties within this position were contacting the lenders and bank/building societies on behalf of our clients by post and phone. Additionally, collecting and preparing necessary documentation from lenders and clients, then processing them further for solicitors to deal with. I was managing my own case load from start to finish of preparation. Also, updating clients by phone (incoming and outgoing) on their case progress. In preparation for flotation on the stock market (AIM), the company’s income and expenditure was unbalanced causing wage reductions and redundancies. Due to uncertainty of job security and income I left in search of a new job. Manchester Working: May 2010 – Present My role with in this job is to look after Council and housing Associations tenants and their properties, to make sure that any emergencies that are raised is being dealt with and any repairs and maintenance has been passed on to relevant contractors. I also have to update internal systems, including Manchester City Council systems, with any changes of circumstances or changes of personal data of the tenants. I am also responsible for answering telephone calls, dealing with queries, sending out applications for re-housing or any applications that need to be reviewed by the council or housing associations. Taking rent payments, sending referrals to environmental health officers, re-housing officers and surveyors for any inspection that needs to be carried out. General office duties are part of my responsibilities and I occasionally work ‘out-of- hours’. Referees References available on request. Mr. Bobby N. Shabbir (Solicitor) Fairfield Solicitors 450a Cheetham Hill Road Manchester M8 9LE Tel:. 0161 720 7905 Mob: 07970080383 Mr. Ozzy Adams (Manager) ADM Tempforce Recruitment Agency 217 Bolton Road Salford Manchester M6 7HP Tel: 0161 743 3101
	Adriana Ciausu I have been involved in every capacity in the restaurant/food service industry for seven years. Jun. 2009 – Dec. 2010 AL GRANO RESTAURANT (MADRID, SPAIN) JOB DUTY: KITCHEN ASSISTANT  Operating and maintaining all department equipment and reporting malfunctions.  Keep dishwasher/fridge areas clean and hygienic at all times and clean dishwasher at end of each shift.  Dishwashing.  Keeping kitchen, still room and back of kitchen areas clean and tidy at all times in accordance with Standard regulations.  Assisting head chef in food preparation.
	Mrs Carla Knight Worked for BT complaints management and prior to that was a cadet/student nurse. Completed Cadet Nurse course gaining a Btec National Diploma in Health studies, this is equal to a level 3 NVQ in care, I then worked for BT in their customer service department before moving on to their complaints management department. I am honest and hard working always looking to increase my training and gain new experiences.
	jermaine moore worked in dreams as a assistants driver or factor work ive worked in a variety of restaurents were i did customer services worked in dreams as a assistants driver or factor work ive worked in a variety of restaurents
	Viswanath Suria Client Coordinator with almost 2 years of Call Centre experience Coordinated the client-supplier requirements by working in the call centre under target driven environment. Proactively networked with suppliers and scheduled them for the daily requirements of the clients. Demonstrated excellent networking skills. The key to revenue generation in this area was to maintain links with high-quality vendors and match the requirement of the customers without any delay.
	Daniel Henderson head chef for 3 years, excelent customer service 2 years worked my way up to chef in four pubs and head chef in two pubs, worked as claims adviser in two motor companies,went to college became it technician,worked in outbound and inbound customer service for two years,hard working and very self confident,able to rapidly learn and grow
	Chantal Gage Fast learning general assistant, 1,5 years experience I worked as a general assistant for an online retail store. Within this position, I demonstrated flexibility of working in various departments. I gained an insight into customer service, where skills such as understanding the customers’ needs and offering top quality service were demanded. Further duties of mine, were to help in the packing department, where working at a fast pace was essential in order to ship all orders on time.
	Danielle Morris Waitress for over 10 years, friendly confident actress I have worked for over 10 years in hospitality and catering where I have been a bartender, waitress, hotel receptionist and barista. I work hard to give customers a great experience and provide a service that if I was in their position I would expect to receive. I am an actress which helps me to give a better service by being friendly, approachable, chatty and confident.
	JAMES HALL Experienced customer service/sales agent within contact centre environments -financial services -insurance -customer service -data entry -sales -retail -conference and banqueting -stock taking

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