Find staff in Shrawley

My key responsibilities included:

providing help and advice to customers;
communicating courteously with customers by telephone, email, letter and face to face;
handling customer complaints or any major incidents, such as a security issue;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
analyzing statistics or other data to determine the level of customer service;
producing written information

Since 1980 I have worked in customer facing environments in different market sectors, from working in a Stud Farm, a grooming business to telesales & customer care in Norwich Union, KPMG & nPower.

I hold a OCN qualification in IT and am familiar with Word, Excel & Powerpoint but am also familiar with Mac's Pages and Numbers.

From the Pet Industry, I gained much management experience which when added to my administrative and telephone work experience makes me a good candidate for office roles.

• Punctual
• Effective Communicator
• Team Player
• Work on own Initiative
• Quick Learner
• Excellent IT skills
• Excellent Knowledge of Microsoft Office applications
• Excellent Telephone manner

Employment History:

Jan 2011 – May 2011
Innovative College London
Position: Receptionist/Administrator
Duties: Receptionist duties, Answering telephone, Making telephone calls, Data entry, Creating documents using Microsoft Office applications, Taking messages, Meeting and greeting people, Answering

Insurance and accountancy companies. I have experience within the secretarial and administration area since 1982. I have recently updated my IT skills and have passed my European Computer Driving License course.