Employer FAQS

 

ANNUAL SUBSCRIPTION FEES

Annual subscription fees start from £399 + VAT for employers with up to 20 employees. An annual subscription provides the employer with unlimited access to the staff database via Shop4Staff (subject to fair use policy).

Subscription fees are scaled according to the size of the company:

Up to 20 employees £399 + VAT

21-50 £750 + VAT

51-100 £1000 + VAT

101-200 £1250 + VAT

201+ Price on application

MY ACCOUNT

How do I register with Shop 4 Staff?

It’s easy – on the home page www.shop4staff.co.uk click on the top right hand corner where it says ‘Employer Signup’. Then follow the instructions, being sure to fill in your details.

How do I change my password?

  1. Login to the account by entering the username and password at the login screen. You can find the login screen by clicking ‘Login’ in the top left hand side of the home screen, under ‘Contact Us’.
  2. Once logged in, click on ‘Edit my Account’ under the Title ‘Me’.
  3. Scroll down and you should see ‘Password’ and ‘Confirm Password’. Complete these two.
  4. To change to a new password, enter the new password in both fields.
  5. Then click on save at the bottom to save the changes.

How do I create and save a new candidate search?

  1. Once you are logged in, click in the top right corner, under the title ACTIONS, ‘find and contact staff’.
  2. You should see a list of candidates. On the right, select the miles from the post code of your choice, the location you are in and the sector you are interested in. Then click apply.
  3. You are now presented with a choice of candidates, specific to your specific needs. If you want to save this search, click the blue box ‘save this search’. You can find this under the ‘Find and contact staff’ box in the ‘Saved Searches’ box.
  4. These steps can be repeatedly over and over again, with an unlimited amount of searches. You then have access to several search results.

How do I include an auto-reply text or email to candidates?

The auto-reply messages are automatically generated and created, all you need to do is click the button. You can reply back to any candidates by clicking on ‘My messages’ under the ‘Me’ section or by clicking here - in this section, you can reply to messages and customise them as well.

Why can’t I log into my account?

If you can’t log in or are receiving an error:

  • First verify that you are using the correct Username and Password
  • Usernames and Passwords are case sensitive so be sure you are using the correct format
  • Make sure you are clicking on the employer login on the homepage screen.

For additional assistance click on this link and type in your username or email address (the one you used to sign up with) and then click on ‘e-mail’ new password.
If you cannot remember the email address you used for this account, you can contact us using the contact us page – you can click here to access it.

How can I update my own company information?

After you have signed in, click on ‘edit my account’ under the ‘me’ section on the right hand side. You can get to this screen, here - at the top, under your employer name, under the edit tab, you can see ‘Employer Profile’. Click on this. You can access this by clicking here

How can I update my profile within my account?
After you have signed in, click on ‘edit my account’ under the ‘me’ section on the right hand side. You can get to this screen here - at the top, under your employer name, under the edit tab, you can see ‘Employer Profile’. Click on this.

What should I do if I forget my username or password?
No problems – when you click on ‘Login’ - located on the left hand side, you will see a user account screen. Click on the tab ‘Request New Password’. Type in your email address or username and click on ‘e-mail new password’. You can do this from this link

How do I disable users?
Candidates will always remain on the site. If there are issues between you and a candidate, you can report them using this facility, by clicking here
Simply type in their username (separating multiple names with commas) and click on the Block User button.

How can I have multiple candidate searches?
You can have multiple candidate searches. First complete one candidate search.

Can other users see my account information?
Information about your company, or the company biography, will be viewed by candidates. Your account details, such as your location, contact name etc will not be viewable by users.

What is the maximum number of candidates that I can have on my account? That I can hire? That I can search for?
There is an unlimited amount of people that you can hire from our service, from any amount of sectors, for as many times during the year. You can also have as many searches as you want, from within the year as well.

How do I edit my favourites? Can I remove people from the list?
To remove a candidate from a list, all you have to do is to click on the tick box, in the blue column, to the left of the candidate. Then, above the candidates and below the title ‘Favourites’ you will see three boxes. You should click on the last of these boxes, ‘Remove From Favourites’.